Frequently Asked Questions

FAQ

General Questions

What are your qualifications?

Both the Owner and Co-Owner with Handy Dandee are First Aid & CPR Certified. We are Insured and Bonded with PCI (Pet Care Insurance) and have a current membership with Pet Sitters International. Additionally, we are Lifelong Owners and Pet Caretakers!

Is a Meet and Greet really required?

Yes. During the Meet and Greet we will gather all necessary information and go over how to register an account. We will have a pet introduction and go over instructions for pet care. At this time we will also get keys if needed.

How does scheduling work?

Scheduling will be done online and is self-service. There are three Time Blocks available for scheduling, Monday – Friday. Morning (7:30 am – 11:30 am), Afternoon (12:00 pm – 3:30 pm) and Evening (4:30 pm – 7:30 pm). Weekends and After Hours will be subject to approval.

Do you have individual or group walks available?

We will offer both. Individual walks can be scheduled Mondays – Fridays. Group walks will be available by neighborhood interest. To sign up for the waiting list for group walks, click here.

How do you take payments?

All payments will be made through our app provided to you after the Meet and Greet.

What is your cancellation policy?

A full refund will be provided for cancellations that are made more than 24 hours before the scheduled service. There will be a $10 cancellation fee for same-day (less than 24 hours) cancellations.

How do you access my home?

You may choose to use a lockbox or provide us with a key or entry code for keyless entry. If a key is provided it will be coded and placed in a Secured Key Cabinet.

How do you handle inclement weather and other emergencies?
We will still walk the pups in rain, snow, and heat. Extra precautions will be taken to ensure pets are safe. The walker may shorten the walk (full price still) if the weather becomes too dangerous to the pets.
Do you take dogs that pull on the leash?

Yes! We do offer basic leash reinforcement, however, we are not certified trainers. However, having trained our own dogs, we have ways to help.

Do you have a breed limitation?

No! We offer our services to all breeds including bully breeds.

Need more help?

We are a professional dog sitting service located in San Antonio & surrounding areas. Do you require further assistance?

Our Reviews

Daisy Facebook

"They are the sweetest people I’ve met, they love my Bella, and they have made great improvements in training my Bella. I am a almost 70 year old woman with a two year old pitbull, and in the beginning, she was a handful she used to pull me, I even bought an electric bike to walk her with, and naturally we fell because she didn’t know that she was hurting me but now, I can honestly say after these couple of months with the Handy Dandee Dog Walkers she is great. I truly recommend Danielle and DeeDee for anybody dog. They love dogs."

Maddie Google

"Danielle is the absolute best! She takes the best care of our babies and we always know they’re in such good hands when we’re working. We work long hours and having someone who we trust take care of our pups while we’re gone is one of the best feelings. She always takes the best pics and keeps us updated so we don’t miss too much during the day:)"

Shell Google

"Danielle took my 2 rescue pups out for great walks. She sends pictures and gives me a complete description of what they liked and don't like. They LOVE Danielle's walks and so do I! They are in great hands with Danielle. Great job! Will refer Handy Dandee to friends and neighbors" "Danielle took my 2 rescue pups out for great walks. She sends pictures and gives me a complete description of what they liked and don't like. They LOVE Danielle's walks and so do I! They are in great hands with Danielle. Great job! Will refer Handy Dandee to friends and neighbors"